eConsult

What is eConsult?

eConsult is a secure web-based tool that allows physician or nurse practitioner timely access to specialist advice for all patients and often eliminates the need for an in-person specialist visit.

  • BASE™  Managed Specialty Model
    • eConsults are sent to a group of specialists from across the province in a specific specialty and each case is assigned to a specific specialist by a case assigner.
    • Over 90 specialties offered province-wide
  • Direct to Specialist model:
    • eConsults are sent to individual specialists/groups by searching in a directory.

Is being an eConsult specialist right for me?

Specialists enrolled with the Ontario eConsult Program are expected to:

  • Have a desire to improve equitable access
  • Be experienced practitioners in good standing with their regulatory body
  • Respond to requesting provider questions within 7 days (median response time is 2 days)
  • Have an interest in providing collegial, educational replies
  • Contribute to a community of practice with physicians and nurse practitioners in their region

* Reference: Keely, E., Williams, R., Epstein, G., Afkham, A, et Liddy, C. (2018). Specialist Perspectives on Ontario Electronic Consultation Services, Telemedicine and e-Health.

(view the infographic)

"I feel I have saved many face to face consults. Most of those would require a lot of time and waiting for patients, yet I only need 5 minutes to answer the question. This is very good, patient centred care."​ - Specialist, Champlain region​

How do I sign up?

To sign up for eConsult, fill out our intake form and submit to eConsultCOE@toh.ca. 

What options do specialists have to provide eConsult services?

  • All eligible specialists are able to provide eConsults through the Ontario eConsult service direct to specialist option accessed through the OTNhub.ca.
  • Some specialists (depending on geographical region, identified need, personal preference) will join a BASE™ managed specialty group where cases will be assigned to them.

How are specialists compensated for providing an eConsult?

  • The service is available at no cost to the patient and the provider
  • Specialists providing services on eConsult are paid an hourly rate, pro-rated based on the length of time it takes to complete an eConsult.
  • Providers receiving a salary or paid through alternate funding arrangements may not receive additional compensation for using eConsult.

How do I provide an eConsult?

For a quick PDF guide on how to provide an eConsult click here.

For more detailed instructions on how to provide an eConsult click here.

Resources for Specialists:

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