eConsult

What is eConsult?

eConsult is a secure web-based tool that allows physician or nurse practitioner timely access to specialist advice for all patients and often eliminates the need for an in-person specialist visit.

  • BASE™ Managed Specialty model:
    • eConsults are sent to a group of specialists from across the province in a specific specialty and each case is assigned to a specific specialist by a case assigner.
    • Over 100 specialties offered province-wide
  • Direct to Specialist model:
    • eConsults are sent to individual specialists/groups by searching in a directory. 

By the Numbers

0

eConsults sent in Ontario in the last 12 months

0

Active Primary Care Providers*

0

Active Specialists*

* Sent/provided 3 eConsults in the last 6 months

Metrics as of October 2021

What are the benefits?

  • Their care supported by a program that is fast, efficient, private, safe and cost-saving
  • All patients receive access to quality specialist advice quickly, wherever they live in Ontario
  • Only about one third of eConsults result in patients needing to see a specialist face- to-face. 
  • Evidence shows patient safety is improved through timely access to specialist advice.
  • Provides timely access to non-urgent questions (average response time 2 days)
  • Access to over 100 specialties & sub-specialties
  • Improved care coordination and collaboration between clinicians
  • Provides opportunities to enhance learning and manage patient cases at the family practice level, where patient trust is often highest
  • Allows prompt, high quality communication with requesting providers 
  • Provides opportunities for knowledge sharing and increased capacity in primary care
  • Offers liability protection through the permanent written record of advice provided
  • Is an important part of  restructuring care to improve equitable access for patients

 

Ontario eConsult has been created to enable timely and equitable access to specialist advice for all patients in Ontario. The program, with the support of the Ministry of Health and Long-term Care, integrates two successful initiatives: BASE™ Managed Specialty model and the Ontario Telemedicine Network’s (OTN) Direct to Specialist model. The program includes 4 services:

  • Ontario eConsult 
  • Champlain BASE™ regional service
  • Teledermatology
  • Teleophthalmology

Accessed primarily through the secure OTNhub (otnhub.ca), the program is led by the Ontario eConsult Centre of Excellence (eConsult COE), housed at The Ottawa Hospital in partnership with the Bruyère Research Institute.

 

For any questions, please contact the Ontario eConsult Centre of Excellence at eConsultCOE@toh.ca.

Close Menu