Making it easier for you to access specialists in your region

We are pleased to share upcoming improvements to regionalization and workflow of the Ontario eConsult Service, which will be available on November 1st, 2019.

Making it easier for you to access specialists in your region
Improving access to specialists is what the Ontario eConsult Service is all about. You will now have enhanced access to local specialists. This platform enhancement will help ensure your eConsults are sent to your preferred regional specialty groups, where available, through your identification of your Priority Regions.

When selecting Priority Regions, you’ll choose the regions that mirror your typical referral pathways. When using the BASE™ Managed Specialty option, your eConsult will be automatically directed to a specialty group in your selected regions when available. Where there is no specialty coverage in your region, your eConsults will be submitted to the Provincial BASE™ Managed Groups.

Improving efficiency and functionality
This enhancement will also include:

  • Case Assignment Automation: enabling your questions to be seen by specialists as quickly as possible while also ensuring responses are still valuable and completed in a timely manner.
  • Improved Functionality and Ease of Access to eConsult Settings: access to your eConsult settings will now be conveniently located right in your eConsult dashboard.

The Ontario eConsult Service is a secure web-based tool that allows physicians or nurse practitioners timely access to specialist advice for all patients, often eliminating the need for an in-person specialist visit. You can send an eConsult today at

Have questions? Want more information? Join our webinar to see a demonstration of the updated platform and ask any questions related to the new features.

Save the Date 

November 13th: 12-1 p.m. – Register now
November 14th: 8-9 a.m. – Register now
November 20th: 12-1 p.m. – Register now

If you have any questions or would like more information on the upcoming release, please contact OTN’s Customer Care team by phone at 1-855-654-0888 or by email at

If you have any general questions about the Ontario eConsult Service, please contact the Ontario eConsult Centre of Excellence at


OTN and the Ontario eConsult Centre of Excellence

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